 Frequently Asked Questions 1. What does Brightside Cleaning do? Brightside Cleaning is a full service cleaning company. Our experienced staff can provide regular and one-time cleaning services for you, for your home, your office, your carpets, your windows or new construction location. 2. What is the score card? The “score card” is our report card, and your tool for ensuring that you are getting what you need. Periodically, we will leave a score card for you to let us know how we did. Of course, it’s completely optional. |
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4. Do I need to provide products or equipment? No. We provide all of that for you. Not only do we bring everything that we will need to complete your job to sparkling quality, but we also pride ourselves in using the best quality equipment and products available to commercial companies.
5. What’s “green cleaning”, and why is it important? We care about our customers, our staff and the environment, and that is why we use earth-friendly products to clean and sanitize your home without all of the stinky smells, harsh residues, or chemical impact that traditional products can have.
6. Do you clean in teams or individuals? We do both. One of the ways we customize your cleaning is to give you the option of a 1, 2 or 3 person team. Depending on the job and scheduling needs we will assign the best team size to get the job done right.
7. Do your house cleaning technicians speak English? Yes. Communication is very important in this job. In our screening process we make sure that each team member can effectively communicate with our clients, our management and other team members.
8. What kind of training does your staff receive? We are very careful about picking the right staff to join our team. Generally only 1 out of every 20 respondents to our employment listings qualify to work for our company. After hiring the most eager and brightest candidates we begin a 40 hour, 6 part training program with standards testing that they must complete before becoming a Brightside Cleaning Technician. If a team member wants to become a Trainer or Supervisor, he or she must undergo additional training. And, we have an on-going weekly continued education training to keep all of our staff up on the latest techniques in cleaning, customer service, and problem-solving.
9. Can you clean my carpets, windows and/or my commercial office space? You bet! We are a full service operation and can arrange for your carpets, windows, home or commercial space, and/or your new construction job to be cleaned. Call us to find out more details.
10. Do I need to be home when the cleaning is done? No. That’s completely up to you. Our licensed, bonded, insured employees know what they are doing and can be trusted to do a terrific job whether you are home or away.
11. Do you do one-time cleanings or do I need to sign up for regular service? We can do either one. We do a lot of party preparation or cleanup, semi-annual deep cleans, get ready for your mother in-law, etc. The more frequent the service, the better pricing you will receive, of course.
12. Laundry, dishes, ironing… What kinds of extras can you do and not do for me? Not generally, but let us know what you had in mind, and we can see if we have the appropriately trained person that can complete your request.
13. What is the “Cleaning for a Reason” organization and how does Brightside Cleaning help people with cancer? We are proud to be part of “Cleaning for a Reason”, an organization designed to help women with cancer get the daily choirs of life handled. Cleaning businesses across the country choose to participate by contributing money and time to help those who need it. Brightside Cleaning has always been active in sponsoring various charity organizations.
14. Are you part of a chain of cleaning companies? No. Founder, Hollie Gillcrease, started Brightside Cleaning, inc. over twenty five years ago, and loves running an active local business in her community. Running her own business instead of being part of a national chain allows to design her business and her services however will best serve her clients, instead of being restricted to a one-size-fits-all structure.
15. What happens if something gets broken? Of course, we hope this never happens, but in the event that it does just report it to our office, and we will take care of you right away.
16. Do you offer a guarantee? Absolutely we offer a guarantee! We aren’t happy until you are. If you are unsatisfied with anything, just call our office within 24 hours and we will re-clean the missed area, no problem!
17. I want to get started, what’s my first step? Call me right now to get started at (949) 645-7103, and we will get you an estimate, and get you started right away!
"Superb white glove service--as usual!" "Your girls did a great job. I will call you again when I have a vacancy!" “After Brightside cleaned a vacant apartment on short notice: "Thanks for a clean, professional Job!" "We are very happy with the cleaning service, and the cleaning girls are very nice, and professional. If you ever need a referral, we would be more than happy to tell people how pleased we are." "In the bathrooms, everything is spotless and the kitchens look just fine. They do a very thorough job of dusting, and the floors look great. The maids are friendly and neat, and I appreciate their work very much." "I used to use Brightside when I lived in Irvine, CA, but work forced me to move out of the state. When I returned I was delighted to see Brightside was still in business after all this time. My new wife and I are very happy with the service, and we highly recommend them."
*Content Entry Terms: Only participants who subscribe to Brightside Cleaning’s online newsletter and are located within Brightside Cleaning’s service area are eligible to win.
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 Enter to win our monthly drawing. Grand Prize includes 2 hours of FREE housecleaning!* 
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